Free UK shiping on all ordersLifetime guarantee on all items
Free UK shiping on all ordersLifetime guarantee on all items
Last updated: 27 July 2023
We understand that there may come a time when you need to return a purchase, and we aim to make the returns process as simple and hassle-free as possible. Rest assured that we are always on your side, and our top priority is to ensure your complete satisfaction with the experience you have with us
What if I received damaged items? Or I don’t like the item I received?
- We will replace any damaged items for free or give you a new piece. Send an email to us at info@mcgregorjewelry.com with your order number and a picture of the damaged item. We will ship you a replacement for free
- If, for any reason, you are not entirely satisfied with your purchase, rest assured that you can return it to us for a full refund or exchange within 50 days of the original purchase date
- To start a return or exchange, please email our customer service team at info@mcgregorjewelry.com and we will get back to you within 24 business hours with details on how to process your return or exchange
Are there any charges for return?
If there is our fault – a damaged item or a mistake we will pay for delivery in full
What items are returnable?
All brand new items are returnable within 50 days of purchase. Item must be in a new condition with original packing and labels
How do I start a return?
You can start your return by sending us an e-mail shortly describing your problem info@mcgregorjewelry.com
How soon will I get my refund/exchange?
All returns will be processed within 3-4 business days. Please contact us at info@mcgregorjewelry.com if you your return isn’t processed after 4 business days
